Vertocard

VertoCard - Terms of Service Effective Date: 2026-04-24 1. Eligibility You must be at least 18 years old, or the age of majority in your jurisdiction, and able to enter into a legally binding agreement to use VertoCard. 2. Account & Security You are responsible for keeping your login credentials, passwords, devices, and verification codes secure. Do not share OTP codes or passwords with anyone. You are responsible for all activity carried out through your account. 3. Services VertoCard provides features related to digital value exchange, gift card submissions, account management, rewards, rankings, and related support services. Features, limits, channels, and availability may change over time. We may suspend, limit, or withdraw features to protect users, comply with law, or manage operational risk. 4. Gift Card Submission & Review You represent and warrant that every gift card, code, voucher, image, or related asset you upload is lawfully obtained, valid, redeemable, and free from fraud, theft, or third-party restrictions. We may review submissions manually or automatically and may reject, freeze, reverse, report suspicious transactions, or hold related balance, settlement, rewards, or withdrawals during an investigation. 5. Account Balance & Transfer Out Your account balance is a ledger balance used for the Services only. It is not a bank deposit, savings account, investment product, or interest-bearing balance. Minimum and maximum transfer-out limits, supported methods, fees, and estimated processing times may vary by region, payout method, risk level, and account status and will be shown in the app where applicable. Transfer-out requests may be delayed, split, reversed, or refused if your KYC is incomplete, the request appears unusual, payout details are inaccurate, your account is under review, a partner or network issue occurs, or we are required to do so by law, regulation, or risk policy. 6. KYC, AML & Compliance We may carry out identity verification, sanctions screening, politically exposed person (PEP) screening, adverse-media or watchlist screening, transaction monitoring, source-of-funds review, and other compliance checks required by applicable law or risk policy. For example, before a first withdrawal in supported regions, we may require Nigeria BVN or NIN verification, Ghana Card No Photo verification, AML screening, or related review. You must provide requested information and records, which may include your name, phone number, date of birth, address details, government-issued identification number, BVN, NIN, Ghana Card number, account details, supporting documents, or other materials reasonably requested for verification or review. If you refuse, delay, or fail verification, we may delay, limit, suspend, reject, or terminate some or all Services. 7. Verification, Risk Controls & Appeals We may apply risk checks, limits, holds, enhanced review, or additional verification to protect users, financial partners, and the platform. Transactions may be delayed, declined, reversed, or frozen when risk is detected. If your account, balance, or transaction is restricted for risk or compliance reasons, you may submit an appeal through in-app support or another official support channel and provide supporting documents. We aim to provide an initial review update within 7 business days, although complex cases, partner reviews, or regulatory requests may take longer. We may disclose information and records to regulators, law enforcement, courts, financial partners, or other competent authorities where required or permitted by law or regulation. 8. Fees & Pricing Fees, rates, and reward rules, including ranking rewards, may be updated from time to time. Where applicable, the app will display the current rules, estimated values, or applicable limits. Displayed estimates are not final until the relevant transaction or payout has been approved. 9. Rewards & Promotions Rewards, invitation benefits, ranking campaigns, VIP benefits, and promotions are subject to eligibility rules and may change, pause, or end at any time. Abuse, manipulation, fraud, or suspicious behavior may result in disqualification, withholding, reversal, or cancellation of rewards. 10. Privacy, Data Security & Logs We collect and use personal data in accordance with our Privacy Policy and applicable law. We use your account information, phone number, email address, device data, transaction data, withdrawal-compliance inputs, verification results, and AML results to operate the Services, support account security, complete verification, and comply with legal obligations. We maintain reasonable technical and organizational safeguards, but no system is completely secure. We may retain transaction logs, account logs, verification records, callback records, screening results, and compliance records for at least 5 years after the relevant activity, or longer if required by law, audit, regulatory inquiry, dispute handling, or risk investigation. Copies or summaries of certain records may be provided through official support channels where legally required or reasonably appropriate. 11. Third-Party Services & Authorization We may work with licensed financial institutions, payout partners, payment processors, bill-pay partners, identity-verification providers, AML/compliance vendors, messaging providers, and other service providers to deliver withdrawals, settlements, bill payment, identity checks, screenings, and related services. This may include providers such as Smile ID or other equivalent service providers. You authorize us to share your information, transaction instructions, identifiers, supporting records, and verification-related data with such partners where reasonably necessary to provide the Services, verify identity, run AML or sanctions-related screening, prevent fraud, manage disputes, comply with law, or complete a requested transaction. Your use of partner-supported features may also be subject to their applicable rules and requirements. 12. Suspension & Termination We may suspend, limit, freeze, or terminate your account where we reasonably believe these terms have been violated, fraud or unlawful activity may be involved, risk controls require it, a partner requests action, or applicable law requires it. You may stop using the Services at any time, but outstanding reviews, disputes, compliance checks, or payment obligations may still need to be completed. 13. Disclaimer To the maximum extent permitted by law, the Services are provided "as is" and "as available." We do not guarantee uninterrupted availability, error-free operation, instant review, or always-on access to every feature, channel, or payout method. 14. Limitation of Liability To the maximum extent permitted by law, VertoCard is not liable for indirect, incidental, special, consequential, punitive, or exemplary losses, including lost profits, lost opportunities, or business interruption. Our total liability for claims arising out of or related to the Services is limited to the amount of fees you paid to use the Services, if any, during the 3 months immediately before the event giving rise to the claim. 15. Dispute Resolution & Governing Law If you have a complaint or dispute, you must first contact our customer support through the app or another official support channel and give us a reasonable opportunity to resolve the matter informally. If the dispute cannot be resolved through support, these terms and any dispute, claim, or non-contractual matter arising out of or in connection with the Services will be governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles, and submitted to the courts of Lagos State, Nigeria. 16. Changes We may update these terms from time to time. The version displayed in the app replaces previous versions from its effective date. Continued use of the Services after an update means you accept the updated terms. 17. Contact For support, appeals, or official notices, please contact VertoCard through the official in-app support channel or other official contact methods published by the platform.